Shipping policy

At Alida Crystal, we take extraordinary care in packing every fragile, one-of-a-kind crystal with multi-layered protective cushioning so it arrives safely at your doorstep.

Order Processing Time:
Each piece is carefully inspected, packed, and dispatched within 1 to 3 business days after payment confirmation.

Estimated Delivery Times:
We provide reliable international shipping with end-to-end tracking:
- Average Delivery: Around 2 weeks (10–15 business days) for most standard destinations.
- Major Metro Areas: Delivered as fast as 7–10 business days.
- Remote / Rural Areas: May require up to 20–30 business days depending on local postal logistics and customs processing.

Order Tracking:
Once your parcel is shipped, you will automatically receive an email notification containing your tracking number and a tracking link to follow your parcel's real-time progress.

Customs and Import Fees:
International packages may occasionally be subject to customs inspection or import duties in according with your local regulations. These charges are the recipient's responsibility.

Shipping Inquiries & Support:
If your order has not arrived within 35 business days or if tracking has stalled, please contact our support team at wang15861248095@outlook.com with your order number. We are committed to ensuring you receive your crystal safely.