Refund policy

At Alida Crystal, every piece is 100% unique, individually photographed, and sold as a one-of-a-kind treasure (What You See Is What You Get). 

All Sales Are Final:
Due to the unique, one-of-a-kind nature of natural crystals, all sales are final. We do not accept returns or exchanges for change of mind or personal preference.

Natural Characteristics Disclaimer:
All of our crystals and minerals are authentic creations of Mother Nature. Natural variations, ice cracks, inner cotton, minor mineral inclusions, or raw surface pockets are natural markers of authenticity, not quality defects. Colors may also vary slightly depending on lighting and display settings.

Damages and Delivery Issues:
We take extraordinary care in packing every fragile crystal. However, if your order arrives damaged, broken in transit, or missing:
1. Please inspect your package upon delivery.
2. Contact us within 48 hours of delivery at wang15861248095@outlook.com.
3. Please provide your order number alongside clear photos or an unboxing video showing the damaged item and packaging.

Our Solution (Discounts & Refunds):
Because returning fragile crystals internationally is neither cost-effective nor safe:
- Minor issues: We gladly offer a reasonable partial refund or an exclusive store discount code as fair compensation.
- Severe damage or breakage in transit: Once verified, we will issue a full or appropriate refund directly to your original payment method.

Order Cancellations:
If you need to cancel your order, please email us before your package has been shipped. Once fulfilled and tracking is generated, orders cannot be canceled.